Terms of Use

ritme is a platform for personal trainers to manage clients, schedule, workouts and payments. It is currently in early access: features may change, be added or be removed, and availability is not guaranteed.

You must give accurate information, keep your credentials secret and tell us promptly if you suspect unauthorised access. You are responsible for what happens under your account. You must be of legal age to enter a contract in your country.

If you are a trainer, you are responsible for the information you enter about your clients and for having a valid legal basis to do so, including their consent where required. You must follow the laws that apply to your activity, including consumer, tax and invoicing rules. You must not enter health information in free-text fields unless you have a valid legal basis and explicit consent. You decide what you charge and on what terms, and you are responsible for your relationship with your clients.

ritme does not process or hold payments. Payments go directly from the client to the trainer's account at the payment provider the trainer connects (Stripe, or Asaas in Brazil), under that provider's terms. At the moment ritme does not charge a fee on the payments you receive. Refunds, disputes, receipts, invoices and taxes are between the trainer, the client and the provider. ritme records payment information to help you keep track, and is not responsible for the provider's operation.

ritme can send emails and prepare messages (such as payment links) on your behalf. You are responsible for their content and for having the right to contact the recipient.

Plans and prices for ritme are still being defined. We will tell you in advance, in writing, before any charge starts, and you will be able to decide whether to continue.

You must not use ritme to break the law, infringe the rights of others, send unsolicited or abusive messages, attempt to access data that is not yours, interfere with the service or its security, or copy, resell or reverse engineer it except where the law allows.

The ritme software, brand, design and exercise library belong to ritme or its licensors. You keep the rights to the content you add (for example your own exercises and notes) and give ritme the permission needed to host and process it to provide the service.

How we handle personal data is described in the Privacy Policy. For clients' data entered by trainers, ritme acts as a processor. A data processing agreement is available on request.

We work to keep ritme available and to protect your data, but we do not promise uninterrupted service. Keep your own copy of anything essential. We may carry out maintenance that temporarily limits access.

To the extent permitted by law, ritme is provided as is, and we are not liable for indirect or consequential losses, lost profits or lost data, nor for the acts of payment providers or of trainers. Nothing in these terms limits liability that cannot be limited by law or the mandatory rights of consumers.

You may stop using ritme and ask to delete your account at any time. We may suspend or end access if these terms are breached, if there is a security or legal risk, or if the service is discontinued, giving notice whenever possible. Before closing an account, you can export your data.

We may update these terms. We will notify you of relevant changes before they take effect. If you keep using ritme after that, you accept the new version.

These terms are governed by the law applicable at ritme's registered office, without prejudice to the mandatory consumer protection rules of your country of residence.

Questions about these terms: privacy@ritme.me.